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Quality
ISO Certification
With the exception of ISO 9000 and ISO 14000, the vast majority of ISO standards are highly specific. They are documented agreements containing technical specifications or other precise criteria to be used consistently as rules, guidelines, or definitions of characteristics to ensure that materials, products, processes and services are fit for their purpose.
Both ISO 9000 and ISO 14000 are known as generic management system standards.
Principle 1 Customer focus
Principle 2 Leadership
Principle 3 Involvement of people
Principle 4 Process approach
Principle 5 System approach to management
Principle 6 Continual improvement
Principle 7 Factual approach to decision making
Principle 8 Mutually beneficial supplier relationships
Resources
- British Standards Institute
- Canadian Standards Association
- ISO Online - International Standards Organization.
- Quality and Safety in Health Care
